PSI fee for services is available online. Download a NSW
Here or a Queensland Fee Schedule
Generally additional costs can be quoted if you call us prior to the inspection
commencing. This does not include the cost of copies.
We are unable to quote for the cost of copies as we never know how
many we are going need to get. Some buildings are
simple and don't have a lot of administration therefore they don't
have too many copies, however other buildings
especially the larger ones have more complex matters and we must
take copies of this information to ensure you are aware of the
matters that may have a financial impact or may affect your
enjoyment if you proceed with your purchase.
Copies we take from the records often refer to legal action matters, maintenance and repair
schedules, quotes for works, correspondence of a nature that a
prospective owner should know and other matters found in records
about noise, security, road street issues, local residential
developments, Police matters, and harmony or relationship matters
All other fees as below can be quoted and can be made known to you
prior to your inspection commencing. This will give you an
opportunity to cancel the report without charge before we begin the
b) Parking Costs
Parking cost where the inspection is conducted in CBD or high demand
areas. Fees as
charged by parking stations for the time of your inspection.
Additional Inspection Time
Additional Inspection time due to the Strata Managers poorly
compiled records or records stored on computer systems where naming
conventions or slow equipment results in additional inspection fees
Additional time where the number of Lots exceed 25 and the record
volume is not possible to inspect in a set time period
Additional Trip (Split Search)
Split searches occur when records are being audited. This
results in the records being held at 2 locations. We must visit both
location to conduct a search
PSI will always set out to keep our prices to the fixed cost amount
but due to very low margins must recover additional costs.
PSI e-mails 2 links to our Clients. The links are safe to open
as the files are held on our server. PSI will send a copy
of your report to an additional e-mail address provided this address
is made known to us when the order is placed.
If an e-mail delivery failure comes to PSI attention we will
firstly retry to send the email. If a second failure comes to our
attention we will contact the client and redirect the report to another e-mail address or resend the report
to enable you to receive your report. There is no charge for this
service. It is the client's responsibility to alert PSI if any
report is not delivered in a reasonable time frame.
PSI cannot be responsible if the client provides an incorrect e-mail
address, the clients e-mail program junks the email or the
email provider bounces
the email. These are out of the control of PSI.
Mailing & Faxing Reports
PSI operates a paperless office environment as a result we do not
print your report in hard copy. Reports which need to be sent by
mail will attract an additional administration rate per page plus
postage and handling. Reports which need to be sent by fax will
attract an additional administration rate per page to cover charges
and any STD costs. Fees will need to be settled prior to the report
REPORT PRODUCTION TIME
PSI will endeavour to produce reports within 24 hours of having had
access to the records. An urgent report can be ordered at the time
when the order is placed. It is possible to have an urgent report
completed within 2 hours after the search has commenced. Additional
fees are payable for this service
CANCELLATION OF INSPECTION
In some circumstances a cancelled search will attract fees depending
when the search is cancelled. PSI begins to allocate administration
effort after an order is received. As the process continues PSI
invests additional resources and costs. We have varied our
cancellation costs to both be fair to PSI clients as well as PSI.
Cancellation of reports can only be done during business hours and
will only be accepted by telephone so cancellation activity can
commence as soon as notice is received. PSI Fees for cancellation
and other services can be found on our fee schedule links above.
MISSING OR NON PRESENTATION OF RECORDS
It is PSI responsibility to make contact with the Strata Manager or
the Secretary and arrange an inspection of the books and records.
PSI will use its best endeavours to ensure that the records are
available for inspection at the agreed time of inspection. Upon
arrival at the inspection PSI will inspect the books and records
presented. During the inspection if PSI identifies that some books
and or records are missing, we will note this in our report, however
missing records is not the responsibility of PSI nor can it be
responsible for any costs related to a return visit if required.
OTHER MATTERS RELATED TO RECORDS
In some cases privately managed and smaller strata managers do not
have photocopy facilities. Information can at times be given to our
inspector verbally. Due to the very nature of problems associated
with verbal information and our inspectors inability to confirm such
information, no responsibility can be accepted by PSI for
information provided verbally to us by any secretary or managing
agent of the owners corporation or for any failure on the part of
the secretary or managing agent to make all of the books and records
In order to keep costs down and to pass savings to PSI clients,
payments can only be made by Credit card for non Company accounts.
We accept Visa and Mastercard. There is an additional fee charged
by the Credit card financial institutions for the use of a Credit
card. This fee is 1.9% of the total of your report, about $2.90 for
a standard report. To avoid this fee we are can to accept payment
by direct transfer, however we will delay the delivery of your report
until we can confirm payment.
Company acting for a client will be given access to our account
system. An invoice received must be paid in full within the
following 7 days.
PRIVACY AND SECURITY
PSI will never use your details for any other purpose other than for
the report you have ordered. PSI will never sell, give access to,
or transfer details to any party for any reason other than meeting
obligations under the law. It is not PSI business to make money or
gain advantage from passing private information to third parties
PSI reports will include the following information in our reports:
the strata roll,
balance of sinking
where matters relate to, or are of interest to the subject lot.
we will take
copies of any matters related to the building and focus
particularly on matters related to the specific lot
As the strata search industry in not regulated by any body or
organisation there is a wide variety of reports offered to potential
buyers from this industry. The variation in quality and report
contents spans from the bottom where a report will only detail
balances and strata roll details through to extensive and highly
detailed expensive reports which offer far too much detail, are
difficult to understand and can often run into 70 plus pages. It
is strongly recommended that a potential client makes themselves
familiar with a PSI report to ensure it meets the need prior, to
entering into an agreement with PSI.
Attachments to a PSI report will not be read or comprehended by the
staff at PSI. It will be the responsibility of PSI client to
extract important information and identify and assess any problems
associated with the strata scheme.
It is a condition of sale that clients make themselves familiar with
PSI Report before agreeing to the Conditions of Sale. More report
detail can be found by viewing and or printing a PSI sample report
at here follow the link and put
your mouse over the report. A pop up will appear with a brief
description as well as the option to order that report or see a
PSI always recommends that a purchaser should get a Strata Search
(even if it not a PSI report) before buying into a strata scheme as
building inspection will never replace an inspection which is
carried out on the books and records.
PSI report will be a fair and reasonable overview of the affairs of
the owner's corporation as at the date of the inspection on the
basis of the books, records and information made available.
Documents attached to a PSI report may disclose building defects,
proposed works, legal disputes, current and proposed levies and
special levies, attitude to keeping of animals, By-law changes and
harmony within the complex. It is the responsibility of PSI's
client to determine how this may affect the purchase.
PSI will have no liability to the client in relation to any loss,
damage or expense caused by PSI failure to complete the order or to
deliver the report as a result of poor or limited access to records,
sanitised records, records not presented to the inspector in full,
fire, storm, flood, tempest, earthquake, riot, civil disturbance,
theft, crime, strike, lockout, accident, breakdown, war, the
inability of PSI Strata Searches suppliers to supply necessary
materials, any other act or omission of a third person, or any other
matter beyond PSI's reasonable control.